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Managed Solutions

Key features

  • built-in (Web) dashboard-driven user interface (UI) that gives you a bird's-eye view of IT assets (servers, desktops, network devices) across all your clients' sites.
  • included reporting features contain pre-defined reports for asset management, performance trending,
    patch analysis, anti-virus and anti-spyware details as well as change reports.
  • provides e-mail and Web response-time monitoring. Every five minutes, e-mail servers receive a test e-mail to check whether e-mail transport is working correctly.
  • includes monitoring for availability, performance, and capacity with an advanced escalation and an alerting system to proactively notify you if an element in your client's network develops a problem.
  • contains pre-compiled parameters to monitor well-known applications such as Exchange, SQL Server, Terminal Server, Oracle, Citrix, Anti-Virus, Blackberry and a host of other applications.
  • has an extensive module dedicated to reporting and monitoring backups from applications like VERITAS BackupEXEC.
  • can deploy software updates, fixes and security patches automatically to workstations and servers across a network.

Total Desktop care

  • Anti-virus management
  • Spyware management
  • Temporary file/Internet debris removal
  • Patch management
  • Asset-tracking-hardware and software

Server Watch

Server Watch Features

  • 24/7 monitoring, analysis and escalation
  • Anti-virus monitoring
  • Backup monitoring
  • Patch management

Server Watch Preventive Alerts

  • Hardware (memory, disk, RAID, UPS)
  • Microsoft Windows 2000 and later
  • Active Directory
  • Linux
  • Microsoft Exchange 2000 and later
  • Microsoft SQL Server 2000 and later
  • Microsoft Small Business Server
  • Citrix Metaframe

Proactive Server Care

Proactive Server Care Features

  • 24/7 monitoring
  • Anti-virus management
  • Backup management
  • Patch management
  • Service pack installation
  • Specific troubleshooting

Early warning and preventive maintenance

  • Hardware (memory, disk, RAID and UPS)
  • Microsoft Windows Server
  • Active Directory
  • Microsoft Exchange
  • Microsoft SQL Server
  • Microsoft Small Business Server
  • Citrix Metaframe

Remote Server Care

Remote Server Care Features

  • 24/7 monitoring and troubleshooting
  • Anti-virus management
  • Backup management
  • Patch management
  • Service pack installation

Early warning and preventive maintenance

  • Hardware (memory, disk, RAID and UPS)
  • Microsoft Windows Server
  • Active Directory
  • Microsoft Exchange
  • Microsoft SQL Server
  • Microsoft Small Business Server
  • Citrix Metaframe

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